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3min chapter
Bill Balko - Former Chief Knowledge Officer at Defense Information Systems Agency
Knowledge Cast by Enterprise Knowledge
How Do You Talk About ROI?
KM is a solid real thing at Dissa because of you based on what you just shared. So there's some credit that belongs to you as well. How do you talk about ROI? As a knowledge practitioner, we have to wear different hats at different times and different hats during the same conversation. There are only basically three things as time, cost, or quality. And how do you put dollars to those or some type of metric against that?
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