How Do You Talk About ROI?

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KM is a solid real thing at Dissa because of you based on what you just shared. So there's some credit that belongs to you as well. How do you talk about ROI? As a knowledge practitioner, we have to wear different hats at different times and different hats during the same conversation. There are only basically three things as time, cost, or quality. And how do you put dollars to those or some type of metric against that?

Enterprise Knowledge CEO Zach Wahl speaks with Bill Balko, former Chief Knowledge Officer at Defense Information Systems Agency (DISA). DISA, a Department of Defense combat support agency, provides information technology and communications support to any individual or system contributing to the defense of the United States.

Bill, who has been at DISA since 2007, discusses the importance of fostering knowledge management within the government and between government organizations, and speaks about embedding knowledge capture into the work people do every day in order to achieve the "Holy Grail of knowledge management, data management, organizational management, and workforce development: all of that working in concert."

Note: The views expressed by guests are their own, and do not necessarily reflect the views of their organization.

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