Discussing the Book "Unreasonable Hospitality" for Hotels | with Neil Foster
GAIN Momentum - Lessons from Leaders in Hospitality, Travel, Food Service, & Technology
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Enhancing Hospitality Through Soft Innovations
This chapter delves into the role of soft innovations in hospitality, focusing on meaningful changes that improve guest experiences. It highlights the significance of personalized service, storytelling, and teamwork, illustrating how these elements contribute to memorable stays and lasting relationships.
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