Rethinking User Onboarding

This chapter explores the significance of personalized onboarding experiences tailored to a company's unique context, rather than relying on generic best practices. It emphasizes the value of direct customer feedback in enhancing user experience and discusses the complexities of structuring the onboarding process effectively. Additionally, the speakers address the challenges of minimizing user input, tracking analytics, and finding a balance between guided assistance and user independence in onboarding.