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430 Marketing Metrics by Christina Inge

The Marketing Book Podcast

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How to Retain Customers Successfully

Customer loyalty value and retention metrics are like the Mount Rushmores of marketing. What's causing my customers to stay? What's causing them to bounce? And I don't mean as in bounce rate, I mean as in leave. Go away. That will tell you everything about your business. It costs a lot less to retain a customer than it does to keep acquiring new ones.

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