How to Set Up Personas for Success

With all customer journeys, you want to establish personas. It often takes someone multiple days or weeks to start their data journey because there's just no peer documentation on where to begin. So this was our updated customer journey when folks first onboarded. And then as you go through that, then walk through the journey yourself to anticipate what questions are going to come up. Ask yourself, what does the ideal world look like? In the first go, because you will reiterate set reasonable expectations and rework your self-service strategy.