We Are Making It More Efficient, and We Are Not Making People More Productive

We love to say that we simplify things with i t or with digital systems. That's not actually true any more, he says. We use digital systems to be able to do new things - but they're also the case that we add things that are not really useful,. And that adds to complexity and doesn't give nnet return. This is specially truea in the workplace, which is my focus, the focus of my work.