E292 | How AI Is Rewriting the Customer Success Playbook: Lessons from 600+ CS Teams
CHURN FM
00:00
The Future of Customer Success in the Age of AI
This chapter explores the transformative impact of artificial intelligence on customer success strategies, predicting a shift from routine data tasks to strategic engagement. As CSMs evolve into trusted consultants, the focus on maintaining accurate customer data and leveraging AI tools becomes crucial for fostering meaningful client relationships.
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