Building Strong Client Relationships in the Professional World

The chapter emphasizes the importance for professionals like lawyers and bankers to focus on nurturing existing client relationships between transactions. It discusses strategies for staying connected with clients, being ready to assist with urgent questions, and seizing unexpected opportunities to deepen relationships. The guest, head of M&A tax at RBC Capital Markets, also shares insights on building holistic advisor-client relationships and balancing a busy life stage in New York City.