2min chapter

Invest Like the Best with Patrick O'Shaughnessy cover image

Bob Pittman - Lessons from Building Media Empires – [Founder’s Field Guide, EP.12]

Invest Like the Best with Patrick O'Shaughnessy

CHAPTER

The Second Order Effects of Convenience

The consumer is brand loyal, but only to a point. If you want to break your brand loyalty, be careful if your competitor is found out how to make theirs a whole lot easy. Before you know it, that thing you take for granted is gone because you didn't respect the consumer and didn't put them first.

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