Harini Gokul, Head of Customer Success at AWS - Moving from defense to offense in CS
The Customer Success Channel
00:00
Customer Success at a W S
Customer success is a team sport. It's not just one person. You definatly have to get byin from other departments and maybe even other people. The way we are structure at a w s very much translates that team sport to reality. Every customer who is eligible for a customer success manager also has a dedicated solution architect as well as an account manager. This triard of sales solution architect and the c am together deliver the value for the customer.
Transcript
Play full episode
