Empowering Citizen Coders

This chapter explores the rise of citizen coding, discussing how platforms like Zapier and Boomi enable non-developers to automate tasks without traditional programming skills. It emphasizes the potential benefits and challenges faced by citizen developers, from integrating systems easily to facing pitfalls due to their lack of formal training. The conversation also examines the tensions between IT departments and employees seeking efficient solutions, highlighting the need for structured frameworks to support these less experienced coders while mitigating risks.