EP 142 | Dave Jackson (TheCustomer.Co) The 7 principles of Customer Success
CHURN FM
00:00
Customer Led Growth
The bulk of the book, andrew, is built around seven principles. Recognize the impact that good delivering value to customers has on the value of your organization. Success by design is about ideal custom and profiles. It's about understanding the custom from the outside in. The third is third principle, it's not about customers. And quite often we hide behind this faceless thing called a customer. That sounds don't it? It's about people.
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