PRODUCTEA with Leah, Growth & Senior Leadership cover image

108: Etie Hertz - Why customer empathy is now the moat

PRODUCTEA with Leah, Growth & Senior Leadership

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Navigating Human Capital in the Age of AI

This chapter examines the transformative impact of technology on human capital, particularly in customer experience roles, emphasizing the need for adaptable individuals and effective data measurement. It also discusses the challenges of integrating AI solutions in enterprises, highlighting the importance of customer empathy, regulatory compliance, and the critical role of human interaction in enterprise sales.

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