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How to Write Software That Makes Things Happen
A big part of the work here was essentially wrestling knowledge out of the old system into the new system. I remember running into this many years ago with us replacing our early version of our order engines. It took a long time to claw that knowledge out and it sounds like you ran into more or less the same problem here. One of the problems one always runs into with the decision of whether it should be used some external thing or should we build something on our own is the question of how deeply do you underestimate the size of the problem?