Maximizing Impact in Customer Success Management

We welcome back Marija Skobe-Pilley, Customer Success leader, founder of Women in Customer Success, and creator of the Revenue CSM course. 🎯

We dive deep into what it really means to think like a business owner as a Customer Success Manager. From understanding your numbers to breaking the myth that CSMs shouldn't sell, Marija shares tactical ways to build confidence, have commercial conversations, and identify upsell opportunities, without sounding “salesy.”

🎁 Sponsored by Vitally: Book a demo and receive free AirPods Pro! → https://try.vitally.io/cs-talks/

What you’ll learn:

- Why an entrepreneurial mindset is essential in modern CS

- How to position yourself for promotion by owning revenue conversations

- Ways to start applying a commercial approach, this week!

- The power of discovery questions and customer insights

This episode is packed with insights you can put into action today, especially if you're transitioning into CS or in the early years of your CS journey.

🔗 Enroll in Marija’s course “The Revenue CSM” here: https://www.womenincs.co/the-revenue-csm