The chapter shares the speaker's frustration in not being able to purchase 'normal' brand products in time for Christmas, but highlights the impressive customer service they received when seeking help, emphasizing the importance of excelling at the basics in today's business landscape.
Being 'normal' is rarer than you think. This week, the team talks about some recent experiences as customers, and why mastering the fundamentals of running a business, managing your employees, and serving your clients is actually what makes an organization stand out.
This week's unpaid ad - The Normal Brand: http://tinyurl.com/unpaidnormalbrand
To listen to the Working Genius Podcast: https://www.workinggenius.com/podcast