Scaling Beyond Accommodation at Speed by Booking.com VP of Product
The Product Podcast
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Booking Hotels - The Customer Experience
In recent is it's really been about hotels and alternative stay accommodations, where booking has been an incrredibly powerful our business. And that's because of our incessant focus on the customer experience about booking. That's our ability to create an experience for customers to book hotels that has been unparalleled by anyone, basically on the planet. We have a big realization he people like, you don't book hotels. People lek you take trips. Our approach to that has been a very, very interesting one.
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