5 Overservicing Mistakes That Hurt Your Profitability w/ Alyson Caffrey
Agency Life
Intro
This chapter addresses the issue of over-servicing clients in agencies and its effects on profitability and team morale. It identifies five key scoping mistakes and offers strategies for improvement, culminating in a success story of an agency owner who boosted project profitability by refining their workflow and client management practices.
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