The Importance of Customer Service at Tap

Omri: Every part counts, especially service recovery. We have to prove ourselves against the customer that we're worthy of their wanting to come and fly with us. And it's really important that you don't just focus on the network but every single part of this support is incredibly important. Omri: I hope that that resonates when the pastor next flies with tap. If things go wrong, that they'll appreciate that if you communicate it with us, we'll do something about it.