"Hello, I’m calling from Bajaj Finance. Do you want a loan?"
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Bajaj Finance's Call Center Success
bajaj finance has 40-45% connectivity success where people pick up their calls compared to the 30-40% for others. Even if there is a 0.01% chance of getting someone to take a loan, bajaj telecolors will put their 100% into that. It acquired close to 3,000 seats from TCS e-serve which is a call center partner inclusive of agent and equipment costs for 51,000 rupees per seat. The company also exercises a lot of control on its call center partners in terms of work and payroll policies.
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