Starting a new role as a Customer Success Manager in a startup can feel exciting and overwhelming. In this episode, Priscilla Fletcher, Customer Success leader, coach, and founder of Latinos in Customer Success, breaks down how to navigate your first 90 days as a new CSM.She also discusses the importance of prioritization, mentorship, and building influence maps to thrive in fast-paced startup environments.Whether you’re transitioning into Customer Success or starting fresh at a new company, this conversation will give you the tools, mindset, and confidence to succeed.Key takeaways:- How to structure your first 30, 60, and 90 days as a new CSM- Why creating your own onboarding plan is essential in startups- How to find mentors, allies, and influential colleagues early on- Practical tips for balancing learning, execution, and impactJoin us for an inspiring and actionable conversation designed to help you start strong in your Customer Success career.
See you at Latinos in Success - https://join.slack.com/t/latinosinsuccess/shared_invite/zt-2dxwfojy8-VwI5lHb19X1Bgo~IrYy3Xg
Latinos in Success LinkedIn - https://www.linkedin.com/company/latinos-in-success/posts/?feedView=all
Check Priscila's Website - https://prifletch.com/
Connect with Us:Priscila Fletcher - https://www.linkedin.com/in/priscilafletcher/
Bayron Toruno - https://www.linkedin.com/in/bayron-toru%C3%B1o-solano-3a9408113/
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Tik-Tok @customer.success6
Explore Our Podcast Website - https://cstalkspodcast.com/
