Mikhail Burstev, Founder of Deep Pavlov, talks AI orchestration and LLMs
VUX World
00:00
How to Use Intent-Based Routing to Improve Quality
Some organizations when they begin with Contact Center call center automation, some will build an agent that solves a problem. Others will approach it from the point of view of, we've lost Miguel, he's back again. What you're describing there here really is almost a version of that, isn't it? You're just route into a separate automated agent based on another customer,. Is that right? Yes. And not only at the beginning of the dialogue, it also supports all the dialogue. So when one agent done its function, then these, like these orchestrator can ask user. For example, maybe you want to have insurance, and do you need insurance for your another car? Or
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