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Mark Cuban, Vlad Tenev & MORE | Larry Ellison's Cloud Scores Big, Silicon Valley's Family Life, Qasar Younis, Minna Song

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Transforming Customer Service in FinTech

This chapter explores the evolution of customer service in the financial technology sector, particularly with the rise of AI-driven support. It addresses the challenges and adaptations companies like Robinhood face in meeting both high-net-worth clients' needs and those of retail investors. The discussion also highlights the impact of technology on the accessibility of IPOs and the changing dynamics between companies and retail investors.

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