5min chapter

This is Growth! cover image

Jeff Breunsbach on Unleashing the Power of Content and Community To Scale Customer Success

This is Growth!

CHAPTER

Gengro Retain: A Co-Founder of Customer Success

Jeff Smith, co-founder of Gengro Retain is one of the most prominent voices in customer success online. He started his career as a marketing executive before moving to Customer Imperative where he worked for four years on B2B SaaS projects. In 2012, Jeff and Jay Nathan decided it was a great idea to start a phone call with some of their customers. They then turned that into a podcast which now has nearly 12,000 members.

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