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Intercom’s approach to a great on-call experience | Brian Scanlan (Intercom)
Engineering Enablement by Abi Noda
How to Get Engineers Excited and Motivated About Being on Call
On call work needs to be an extremely high priority for the business. It's a bunch of soft things and a bunch of actual real hard prioritization decisions as well. No one wants to see heroics, but there are times when it's like more stressful or more impactful than others,. When this work is happening.
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