IBM's Transformation and the AI Landscape

This chapter explores IBM's shift from hardware to consulting, emphasizing the significance of customer bonds and sales culture. It reflects on the unforeseen effects of remote work due to the pandemic and examines the evolving nature of technology and its societal impacts, particularly in AI and data markets. Additionally, it discusses the fluctuating power dynamics within industries as disruptive technologies reshape traditional business models and the competitive tensions among leading tech companies.