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DOUBLE BILL: When a Plague Struck World of Warcraft/Blood on the Tracks
Cautionary Tales with Tim Harford
Work as Irresponsible
The railway rule book says that the night shift ends at 6 o'clock precisely. As we've seen, that's not what happened at Quintins Hill. Meekin and Tinsley routinely swapped at around half past 6 instead. Researchers make a distinction between work as imagined and work as dumb. The idea is that what's written down in training manuals and rule books might not always correspond to what employees actually do in practice.
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