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How to Get Quick Iterative Feedback
There's nothing wrong with working closely with your customers to get feedback and ideas. Understanding the pains that that person goes through as they begin to do it helps you to see down the line. I also think there is value in that because it gives you such a close up, highly magnified look at the inner workings of a client customer. So yeah, absolutely, the more you can know your customers, the better your service will be.