The Talent Equation Podcast cover image

"Instead of inserting change into people...we need to draw out the wisdom within them" - a conversation with Stephen Rollnick

The Talent Equation Podcast

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The Importance of Empathy

The first step is to put yourself in your shoes. And I had to be curious about what you were thinking and feeling. The second step was to translate my experience of being in your shoes in the form of a statement or a guess about what it is you might be saying. So if I hadn't summarized for you, you might not have felt that I understood you. You see them saying so the empathic connection is created by my verbal behavior. Yeah. Okay. Now it took two, three minutes, maybe a little longer. But we probably agree that we are reasonably well connected at this point.

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