Fintech Takes cover image

What Customers Want: The AI Concierge Revolution & What’s Next for Fintech CX

Fintech Takes

00:00

Balancing Act: AI in the Workplace

This chapter explores how AI technologies, like the virtual assistant Sam, are being integrated into workflows and their impact on employees. It delves into personal experiences and emotions surrounding the use of AI in customer support, emphasizing the importance of maintaining human oversight while enhancing efficiency.

Transcript
Play full episode

Remember Everything You Learn from Podcasts

Save insights instantly, chat with episodes, and build lasting knowledge - all powered by AI.
App store bannerPlay store banner
Get the app