The Feedback Sandwich (Kiss Me, Kick Me, Kiss Me) 5 | 15
Radical Candor: Communication at Work
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Introduction
In the 1980s, the feedback sandwich was popularized by Mary Kay Cosmetics founder Mary Kay Ash. It was touted as a way for managers who are nervous about giving feedback. In her 1989 book, Mary Kay on People Management, Ash writes, quote, sandwich every bit of criticism between two heavy layers of praise. A manager should be able to tell someone when something is wrong without bruising an ego in the process.
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