#468: [Amazon Connect #4] Anticipatory Customer Service with Artificial Intelligence and Machine Learning
AWS Podcast
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Amazon Connect Delivers a Better Customer Experience
Amazon connect autimates customer ineractions with natural contact flows and skill spaced routing. It also uses automation to track customers sentiment through real time analytics. Customers can one chat session then return to another without losing historical context. The combination of automation, ai and machine learning is really about delivering the easy, intuitive self service that modern customers expect.
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