08/09/24: Jones Day Partner scoffs at Google antitrust ruling, the GPT wrapper behind new AI, & more
Legaltech Week
Frustrations with Airline Loyalty and Profit-Driven Policies
This chapter explores frustrations with airlines like Delta and Southwest, emphasizing customer dissatisfaction with changing rewards programs and boarding policies. The discussion also includes a bewildering incident related to exit row seating, highlighting the conflict between profit motives and customer experience.
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