The Importance of Empathy in Design

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Sally Kohn: I was thinking about a couple things here when you were, we're talking about this. She says the best design teams probably have a really strong empathy for each other's crafts. Kohn: If you can show them what to look for and then put a name to it as well, that kind of gives more of a connection to it.

Laura Elizabeth believes developers can learn design. She articulates the importance of reflecting on our users’ needs more than our personal tastes. She touches on how making a product makes us better designers. She also inspires us to always be genuine in our dealings with our customers if we want to build (and keep) trust.

Secret Identity (4:05)
Origin Story (9:55)
Biggest Superhero (13:32)
Biggest Failure (16:23)
Design Superpower (20:54)
Transition from Freelance to Product (23:04)
Design Kryptonite (26:13)
Design Superhero Name (29:34)
Should Developers Design? (34:10)
Habit Of Success (42:59)
Invincible Resource (48:55)
Book Recommendation (52:09)
Listener Question (54:58)
Best Advice (59:39)
Connect & Keep Up (64:08)

Check out the detailed show notes and Eli Jorgensen’s astonishing superhero artwork at userdefenders.com/040

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