Tetragrammaton with Rick Rubin cover image

Rory Sutherland

Tetragrammaton with Rick Rubin

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The Complexity of Measurement in Advertising and Automation

This chapter explores the challenges of measuring advertising effectiveness in an era dominated by automation. A case study on the transformation of a hotel's doorman role exemplifies the unintended consequences of reducing human interactions, prompting deeper reflections on the complexities of human systems.

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