Tetragrammaton with Rick Rubin cover image

Rory Sutherland

Tetragrammaton with Rick Rubin

CHAPTER

The Complexity of Measurement in Advertising and Automation

This chapter explores the challenges of measuring advertising effectiveness in an era dominated by automation. A case study on the transformation of a hotel's doorman role exemplifies the unintended consequences of reducing human interactions, prompting deeper reflections on the complexities of human systems.

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