Matt Brown sits down with Laura Nelson, founder of Front Office Rocks, to discuss why the front desk is critical to practice success. Laura shares insights on common front office breakdowns, using data to improve patient engagement, and how AI can support—without replacing—human connection. They also explore the shift from staying busy to working efficiently and preview Laura’s upcoming phone skills training designed to elevate the patient experience.
Click here to join our free study club!
https://chat.whatsapp.com/H746zQhOps161RNOv5Meut?mode=hqrt3
