Thicket and boarding pass: travel’s tangle of rules
The Intelligence from The Economist
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Bartleby - The Scrivener
Three years ago, bartleby was the name given to the economist's column on work and management. Now philip cogan is handing over his quill pen to a new scrivener. He says there are three lessons that stand out: it's incredibly difficult to measure what managers do,. The nature of management has shifted from command and control to that of coach. And employees have needed to be incredibly flexible othe last 30 or forty years.
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