3min chapter

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113. Julien Lescure: Product Coach and Investor.

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CHAPTER

Sales Customer Success in Product Work

Sales customer success is a key part of the product development process. Sales, CSM and pre-sales are all in position to collect feedback from clients. But they're not trained to ask for motivation so it's better if you obscure them with more training. This will lead to richer feedback which can be actionable by products team. It also increases alignment because we are aligning problems and opportunities instead of on solution.

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