[Step by Step] How Can I Leverage 3PL and xMS to Increase Revenue?
Future Commerce
00:00
How to Manage Customer Expectations for Your Business
Neema: If you can service, let's say for this particular instance, your New York customer base with two day rather than five six days delivery, repeat customers want things now. Ryan: I fall into the camp that I think is critically important for brands to manage customer expectations. More often than not, people don't need everything in 30 seconds. The time it takes to, you know, buy the thing online, that matters. Neema: As you get to scale, now you're competing with people at scale. So now your SLAs have to match those SLAs.
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