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Book Lounge - Difficult Conversations with Kevin Gazzara

Book Insights Podcast

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How to Manage Difficult Conversations

Every difficult conversation is actually three conversations in one. What's being said, what's being felt, and then the identity of those involved. It's not saying you are X, Y, and Z, because you're making the meeting late. You want to give the other person kind of the first opportunity to look or be successful.

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