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2min chapter
Faking Your Emotions at Work
WorkLife with Adam Grant
Deep Acting - The Best Approach to Dealing With Customers
Josh works to feel the emotions he wants to display. The best approach is to be able to listen to them. If they're being rude or noses, it's for some type of underlying reason that is no part of your own. That's a deep acting strategy called re appraising. It's just reframing the situation.
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