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14min chapter
Fail to Scale: Why Lack of Process Optimization Cripples Growing Businesses
Toolbox for the Trades
From Census to Call Center: A Journey in Trades
This chapter explores an individual's unexpected career progression from a decennial census background to becoming a call center manager in a thriving plumbing and cooling company. It highlights the challenges and strategies involved in scaling documentation processes within a growing team, emphasizing collaboration and continuous improvement. The discussion also touches on the implementation of digital tools like Tranual to enhance efficiency and maintain effective documentation in a fast-paced environment.
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode