UEFA's recommendation to paragraph 9.32 reads accordingly supporters arriving in the whole city without access to match tickets should never be understood or treated inherently as a public order problem. I think this is one of my grand frustrations is allow human behaviour into your decision-making processes through all of this and look to facilitate the positive aspects of it as much as possible especially when you're trying to market those positive aspects. It seems to me until mindset shift that if people do what you're asking them to do you then thought therefore need to provide them with the support to do the anything that you're ask them to do. The report was quite revealing in terms of how they applied certain assumptions about human behaviour