Her Work on Difficult Conversations and Family History

Bad communication costs businesses $37 billion a year, and chances are, it's costing you too. 

Celeste Headlee is one of the most watched TED speakers ever and a global authority on conversations. 

And today, she's going to show you how to save money by communicating better. 

Plus: she exposes the bad advice you’ve been given by so-called experts.

Timestamps

00:00 The Cost of Poor Communication

01:19 The Inefficiency of Emails

04:03 Mastering the Art of Conversation

28:21 Switch vs. Support Responses in Conversations

29:34 The Impact of Technology on Communication

33:29 The Future of Communication and AI