2min chapter

Invest Like the Best with Patrick O'Shaughnessy cover image

Bob Pittman - Lessons from Building Media Empires – [Founder’s Field Guide, EP.12]

Invest Like the Best with Patrick O'Shaughnessy

CHAPTER

Where Do You Think People Make the Biggest Quality Mistakes?

You have to treat the consumer with great respect, so you can't intentionally give them n inferior product or try and sell it as something more than it is. In the hierarchy of things, you have to realize that convenience is king, and you've got to make it easy. So if i've got a problem, now here come the hurdles. That means sometimes you're making operational it much more difficult. Even in our place, we'll say, gee, you know, ef, we can get around we can write a piece of soft ware that'll do that but it's going to take us six months. And right now it'd be a whole lot of people.

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