The Official SaaStr Podcast: SaaS | Founders | Investors cover image

SaaStr 792: Why I’m Scared to Buy New SaaS Apps Now with SaaStr CEO and Founder Jason Lemkin

The Official SaaStr Podcast: SaaS | Founders | Investors

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Navigating the Challenges of Buying New SaaS Applications

This chapter addresses the growing apprehension among buyers regarding new SaaS applications, highlighting key issues such as complex cancellation processes and pricing surprises. It emphasizes the need to simplify the purchasing journey and enhance customer service in the SaaS sector.

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