In this episode, we hear the career journey of Tony Roumph, Managing Director of Argonaut Hotel in San Francisco, and the formative leadership lesson that shaped how he leads today. Tony reflects on the moment a former boss gave him the opportunity to fail—and how that trust built confidence, accountability, and long-term growth. He shares how that experience influences his approach to hiring, mentoring, and developing teams in hospitality. This conversation is a reminder that great leaders don’t just protect people from failure—they create the conditions for learning, belief, and real leadership to emerge.
A few more resources:
If you found this episode interesting or helpful, send it to someone on your team so you can turn the ideas into action and benefit your business and the people you serve!
Music for this show is produced by Clay Bassford of Bespoke Sound: Music Identity Design for Hospitality Brands
