Using identity and feedback to enforce norms

Fletcher Wilson is the CEO and co-founder of  Throne Labs.

Fletcher’s problem is this: How can you create public toilets that people actually want to use?

On today’s show, Fletcher explains how his company is trying to make public bathrooms cleaner, safer and more accessible. The conversation also points to a bigger idea: why it’s so hard for cities to build and maintain pretty much anything.

See omnystudio.com/listener for privacy information.