Navigating Customer Frustration in Sales Processes

Everyone is in sales, even if you don’t know it! Today on the Influential Personal Brand Podcast, bestselling author, keynote speaker, and CEO of Orange Leaf Consulting, Dr. Cindy joins us to discuss all things sales. Dr. Cindy finally embraced her identity as a saleswoman when she realized that every single verbal and non-verbal exchange we have in life is a sale! In this conversation, you’ll hear all about Dr. Cindy’s life and career, why the negative perception of sales is incorrect, how she freed herself from that stigma, and so much more! We delve into how to reframe how we see sales before Dr. Cindy shares some examples of sales we make unconsciously every day. She also walks us through universal sales skills that she believes everyone needs to develop to improve their communication skills. We even learn that getting a ‘no’ is a gift and learn how to embrace rejection. Finally, our guest describes ‘the unofficial sale’ and tells us where we can find her incredibly educational sales books. Thanks for listening in!