13min chapter

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397: Generative AI: Lessons Learned

The CX Cast

CHAPTER

Navigating the Landscape of Generative AI

This chapter explores the advantages companies with prior AI experience have when integrating generative AI technology, highlighting the role of foundational data and compliance with regulations. It introduces the concept of agentic AI, showcasing its potential for improving efficiency through task specialization in various industries. Furthermore, the chapter emphasizes the importance of trust and transparency in AI interactions, reflecting on historical lessons from the dot-com era to encourage proactive engagement with emerging technologies.

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